I'll be sure to share your experience with the Hotel Manager. We'll be updating our confirmation email to be more accurate, so that instances like this won't occur to future guest. Again, we apologize for the misunderstanding. It does sound like the front desk staff tried to reached out to other local hotels who do allow animals, and made arrangements for you and your friend that night, but it you ended up staying elsewhere. Do you recall if a phone call was made ahead of arrival to clarify if service animals were allowed? If so, we would definitely take this opportunity to train our front desk staff further in our animal policy. We should have been more clear and stated 'no animals' are allowed in the hotel. Looks like assumptions got the best of both parties in this instance. That does not sound like a pleasant experience. We are so sorry to hear about the confusion. Hello MUSHILOO92, Thank you for taking the time to share your experience. The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa.Hotels near Sunshine Herb and Lavender Farm.Hotels near Northwest Native Expressions Art Gallery.